Freqently asked questions

Maybe it sound too good to be true?   Some questions we are often asked…


All barcode vouchers are issued as single tickets.  If you order more than one ticket, every ticket must be printed or shown on phone for entry (if you have ordered x 4 tickets you will get 4 vouchers – each has a different barcode).

SFF vouchers should be scanned for General Admission entry between times specified on voucher.

Tickets are for General Admission/Standing and no special requests can be considered.

Only the first scan of the barcode on your ticket will be allowed entry. No readmissions Each ticket has a separate barcode – you must print or have on phone to show all tickets.

If more than one copy were to arrive, the barcode scanner will alert the attendant that the ticket has already been scanned.

For occasional checks the purchaser’s name appears on each ticket so ticket holder please bring ID in the name on ticket

SFF vouchers/tickets are non transferable and ID may be requested in same name as on ticket.

Our West End Listings are always available here

However our theatre club is where we get members only VERY special offers which are sent by email.

Just sign up to become a member!   All our members get the opportunity of filling seats – we just ask that you check our etiquette and discretion notes

We email our members with our complimentary ticket offers.  There will be a small non-refundable admin charge but the tickets are free!

You don’t!   We have no control over what seats are available – we have had front row tickets for premieres and mosh pit tickets!   We are seat fillers, so our job is to fill empty seats – wherever they may be!

Anywhere and everywhere!   We work with venues all over the UK from stadiums/arenas to over the pub gigs.   We just try and make sure that we only offer things that will appeal to a good number of our members.

Because the venue makes money by selling tickets, and you have received them free of charge!  Its that simple.   Help us to get more tickets by being discrete about where you got tickets – but do talk about what you have seen!

Ticket numbers vary depending on the event, but they can be from a minimum of 2 tickets to a maximum of 6 tickets.

In the Offers email you receive, each event will have a ‘book here’ button.  Follow the steps to book your SFF vouchers.  You can print them out or have them on your smart device to show at the venue.  You will generally exchange your SFF vouchers for actual tickets at the Venue Box Office.

PLEASE NOTE: On some occasions ticket collection will be from an alternate location, not the Venue, but we will let you know in the Offer email and T&Cs.

Yes, please do encourage your family and friends to apply for membership. 

PLEASE NOTE: We ask that you do NOT discuss SFF or what you paid for your tickets whilst at an actual event.  You might be lucky enough to get top shelf tickets next to people who’ve paid hundreds of pounds. Keep your secret to yourself to avoid any upset. 

Nope, there is no membership fee.  You will only be asked to pay a small non-refundable admin fee for the events you book to attend.

Nope, there is no minimum or maximum length of time for membership.  You can stay a member for as long as you like, or cancel your membership at any time with no penalties.

PLEASE NOTE: We do reserve the right to revoke membership at any time if members are not abiding by our terms and conditions and code of conduct.

If you are unable to attend we ask that you cancel your tickets as soon as possible so other members can benefit from the tickets.  Failure to cancel / non-attendance could result in membership being revoked.

If you have booked West End tickets through our theatre tickets site, you would contact Encore for support:

Call:  0207 492 5397 and quote SFF Theatre Club

If you have booked to attend an SFF Event you would contact SFF Help Desk for support: